How to Add or Change a Recovery Email Address

A recovery email address helps you reset your mailbox password when you’ve forgotten It. In the event you’ve forgotten your mailbox password, instructions will be sent to this email address with steps on how to reset it.

1. Log in to webmail e.g.  https://webmail.yourdomain.com.
2. On the top menu bar, click More to expand the drop-down menu, then click Settings.



3. Enter an email address in the Recovery Email Address (1) field. Then click Save (2).

NB
When you log in to your mailbox for the first time, you will be prompted to add a recovery email address. Adding a recovery address at that time bypasses the steps above. Use the steps above if you didn’t add a recovery email address the first time you logged into your mailbox or need to modify it.